An organization in Berlin, Germany is requesting proposals for ongoing technical support services for several existing LED video wall systems. The displays are critical to daily operations and require fast response times when issues arise.
The support scope includes remote troubleshooting, periodic health checks, firmware and configuration updates, and on-site visits when necessary. Vendors may be asked to provide replacement modules, power supplies, and controller hardware as part of a stocked spares program.
Proposals should describe available SLAs, typical response times, escalation paths, and after-hours coverage options. Vendors should also outline their ticketing process, reporting capabilities, and any training they can provide to the client’s in-house technical staff.
Last updated: November 21, 2025 12:18 am
No questions have been posted yet.